Shipping and Refund Policy

At Moonah, we are committed to delivering high-quality, authentic Iraqi food products with care and efficiency. Orders are typically processed within 5 business days after payment confirmation. However, during peak seasons or holidays, processing times may be longer. We currently ship within The Middle East, Europe, United States, and Canada, and international shipping availability depends on customs regulations and import restrictions in each destination. Estimated delivery times vary, with local orders arriving within approximately 2 business days and international shipments taking 10 business days, depending on customs clearance and courier services. While we strive to ensure timely deliveries, unforeseen delays such as weather conditions, customs processing, or courier issues may occur. Shipping costs are calculated at checkout based on the destination and package weight, and customers are responsible for any customs duties, taxes, or import fees imposed by their country. If an order is delayed or lost, customers can contact us at Info@moonah.com, or by +971 50 123 4567, and we will assist in tracking the package. However, Moonah is not responsible for delays caused by third-party couriers, customs processing, or incorrect shipping addresses provided by the customer.

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All orders must be placed through our official sales channels, and full payment is required before processing. We accept various payment methods, and all transactions are final upon confirmation. Due to the nature of our food products, we do not accept returns or exchanges. However, if a product arrives damaged or incorrect, customers must notify us within 3 days with appropriate proof, and we will assess the issue for a possible refund or replacement. Product descriptions, images, and pricing are subject to change without prior notice, and we reserve the right to correct any errors or cancel orders if necessary.